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News Item

EV charging providers performance table

April 21, 2021

The results, based on a sample of more than 1,500 Zap-Map users, show that Tesla retains its top spot as the country’s most appreciated EV charging provider. One driver commented that Tesla’s service is “the standard all networks should aspire to”. In second place overall, and the top place for multi-brand1 networks, is InstaVolt, which retains its second spot for the third year running. One InstaVolt fan commented that the network is “modern, super reliable, generally come in pairs and contactless payment is a huge plus”. In third place, and greatly improving on its 2019 ranking, is Osprey (formerly Engenie) which scored highly for its reliability and ease of use. One Osprey user also complimented the network’s services as “nice and visible, good locations, simple to use”. This year’s survey rated 16 charging providers which are ranked from a maximum of 5.0 stars down to the lowest ranking of 2.0 stars. For those networks which EV drivers use regularly, respondents were asked to rate their overall satisfaction (using a 5-point Likert scale), and also their level of satisfaction in the four key areas of: reliability, ease of use, cost and facilities.

Compared with the previous ranking survey, this year’s movers and shakers are Osprey (formerly Engenie), which leap-frogged five places to take 3rd place; bp pulse (formerly BP Chargemaster/ Polar) which dropped 5th to 13th place; and Swarco E.connect which entered the list for the first time in a strong 5th position.

In contrast, at the bottom of the table, Ecotricity’s Electric Highway network was ranked with the lowest score, one user commenting that “they are out of date and unreliable, with a monopoly on motorway site locations”, a sentiment which resonates with many other Zap-Map users that rely on rapid charging at motorway services for longer journeys across the UK.


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